The customer service experience with Jerry and Melissa Ghionis: OOC Podcast Episode 37
This week, Michael Novo talks with Jerry and Melissa Ghionis, a husband and wife photography team that splits their time between Los Angeles and Australia.
The couple discuss how to work together, as well as how to get a head start as a new photographer. Melissa dives into her customer service philosophy, while Jerry talks about online criticism from other photographers.
The pair also talks about copying ideas, “keeping it fresh” and copyright infringement.
Between the two of them, Jerry and Melissa have developed the Ice Light and Omega Reflector. They also offer training through their Ice Society website. Jerry is a Grand Master of WPPI, and is the most awarded photographer of that organization.